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Driver FAQ
Driver FAQ
Answers to commonly asked questions
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36 articles in this collection
Written by
Alfred Kam
INSEL - In Service Auto Liability Program
Insurance
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Written by
Alfred Kam
Updated over a week ago
Why ROVA Asks for Driver License
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Written by
Alfred Kam
Updated over a week ago
ROVA Platform Guidelines
getting started, guidelines, join the Rova platform
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Written by
Alfred Kam
Updated over a week ago
Occupational Accident Insurance (OAI) Program
OAI Insurance Program
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Written by
Alfred Kam
Updated over a week ago
How earnings work in the ROVA Platform
Earnings
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Written by
Alfred Kam
Updated over a week ago
Why can’t I see any orders in the ROVA driver app?
can't see order, no orders, app not working
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Written by
Alfred Kam
Updated over a week ago
Where can I find my vehicle identification number?
Locating your Vehicle Identification Number (VIN)
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Written by
Alfred Kam
Updated over a week ago
How soon can I get started with deliveries?
get started, start delivering, registration
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Written by
Alfred Kam
Updated over a week ago
Where can I find my bank information?
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Written by
Alfred Kam
Updated over a week ago
How to Use the ROVA Driver App
ROVA app how-to Orientation Video
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Written by
Alfred Kam
Updated over a week ago
Can I add more than one vehicle to my profile?
Supporting single / multiple vehicles
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Written by
Alfred Kam
Updated over a week ago
What is the best way to contact ROVA?
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Written by
Alfred Kam
Updated over a week ago
How to cancel an order
Cancel an order before pick up time
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Written by
Alfred Kam
Updated over a week ago
I have some suggestions or feedback I’d like to share. How do I do this?
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Written by
Alfred Kam
Updated over a week ago
Is there a rating system that customers use to evaluate my service?
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Written by
Alfred Kam
Updated over a week ago
If I provide excellent service, can a customer tip me?
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Written by
Alfred Kam
Updated over a week ago
I am having trouble finding the customer's location. How do I contact them?
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Written by
Alfred Kam
Updated over a week ago
A customer has refused delivery of the item. What do I do?
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Written by
Alfred Kam
Updated over a week ago
I am no longer available to make a delivery I have already accepted. What do I do?
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Written by
Alfred Kam
Updated over a week ago
What navigation system does ROVA use?
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Written by
Alfred Kam
Updated over a week ago
I don't want to do any more deliveries today. How do I stop the app from showing jobs?
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Written by
Alfred Kam
Updated over a week ago
How do I choose which delivery to do?
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Written by
Alfred Kam
Updated over a week ago
The item I was delivering was damaged during transit. What do I do?
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Written by
Alfred Kam
Updated over a week ago
I was injured while delivering an item. What should I do?
Occupational Accident Insurance
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Written by
Alfred Kam
Updated over a week ago
I got a parking/speeding ticket while making a delivery. Will ROVA pay it?
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Written by
Alfred Kam
Updated over a week ago
Will ROVA pay for damage done to my vehicle or to someone else's property?
Insurance
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Written by
Alfred Kam
Updated over a week ago
What are the insurance requirements?
Driver insurance requirements
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Written by
Alfred Kam
Updated over a week ago
How long does it take to get funds deposited into my bank account?
Funds transfer speed
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Written by
Alfred Kam
Updated over a week ago
How do I get paid for the deliveries I do?
Driver settlement, pay, earnings
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Written by
Alfred Kam
Updated over a week ago
The app crashed while I was in the middle of a delivery. What do I do?
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Written by
Alfred Kam
Updated over a week ago
ROVA Courier App Phone Requirements
Phone / Mobile Device Requirements
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Written by
Alfred Kam
Updated over a week ago
Driver Requirements
Requirements for driving for ROVA
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Written by
Alfred Kam
Updated over a week ago
Vehicle Requirements for deliveries with ROVA
Vehicle Requirements
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Written by
Alfred Kam
Updated over a week ago
Where is ROVA currently active?
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Written by
Alfred Kam
Updated over a week ago
Minimum age requirement to make deliveries using ROVA platform
Driver Age Requirement
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Written by
Alfred Kam
Updated over a week ago
Where can i find the ROVA app
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Written by
Alfred Kam
Updated over a week ago