Driver FAQ

Answers to commonly asked questions

A
36 articles in this collection
Written by Alfred Kam

How do I deactivate my account?

Deactivate, delete account, pause account
A
Written by Alfred Kam
Updated over a week ago

Why ROVA Asks for Driver License

A
Written by Alfred Kam
Updated over a week ago

ROVA Platform Guidelines

getting started, guidelines, join the Rova platform
A
Written by Alfred Kam
Updated over a week ago

Occupational Accident Insurance Program

OCAC Insurance Program
A
Written by Alfred Kam
Updated over a week ago

How earnings work in ROVA Platform

How earnings work in ROVA Platform
A
Written by Alfred Kam
Updated over a week ago

Why can’t I see any orders in the ROVA driver app?

can't see order, no orders, app not working
A
Written by Alfred Kam
Updated over a week ago

Where can i find my vehicle identification number?

Locating your Vehicle Identification Number (VIN)
A
Written by Alfred Kam
Updated over a week ago

How soon can I get started with deliveries?

get started, start delivering, registration
A
Written by Alfred Kam
Updated over a week ago

Where can i find my bank information?

A
Written by Alfred Kam
Updated over a week ago

How to Use the ROVA Driver App

A quick walk through of how to use the basic features on the ROVA app
A
Written by Alfred Kam
Updated over a week ago

Supporting only this car

Supporting single / multiple vehicles
A
Written by Alfred Kam
Updated over a week ago

What is the best way to contact ROVA?

A
Written by Alfred Kam
Updated over a week ago

How to cancel an order

Cancel an order before pick up time
A
Written by Alfred Kam
Updated over a week ago

I have some suggestions or feedback I’d like to share. How do I do this?

A
Written by Alfred Kam
Updated over a week ago

Is there a rating system that customers use to evaluate my service?

A
Written by Alfred Kam
Updated over a week ago

If I provide excellent service, can a customer tip me?

A
Written by Alfred Kam
Updated over a week ago

I am having trouble finding the customer's location. How do I contact them?

A
Written by Alfred Kam
Updated over a week ago

A customer has refused delivery of the item. What do I do?

A
Written by Alfred Kam
Updated over a week ago

I am no longer available to make a delivery I have already accepted. What do I do?

A
Written by Alfred Kam
Updated over a week ago

What navigation system does ROVA use?

A
Written by Alfred Kam
Updated over a week ago

I don't want to do any more deliveries today. How do I stop the app from showing jobs?

A
Written by Alfred Kam
Updated over a week ago

How do I choose which delivery to do?

A
Written by Alfred Kam
Updated over a week ago

The item I was delivering was damaged during transit. What do I do?

A
Written by Alfred Kam
Updated over a week ago

I was injured while delivering an item. What should I do?

A
Written by Alfred Kam
Updated over a week ago

I got a parking/speeding ticket while making a delivery. Will ROVA pay it?

A
Written by Alfred Kam
Updated over a week ago

Will ROVA pay for damage done to my vehicle or to someone else's property?

A
Written by Alfred Kam
Updated over a week ago

What are the insurance requirements?

Driver insurance requirments
A
Written by Alfred Kam
Updated over a week ago

How long does it take to get funds deposited into my bank account?

Funds transfer speed
A
Written by Alfred Kam
Updated over a week ago

How do I get paid for the deliveries I do?

Driver settlement, pay, earnings
A
Written by Alfred Kam
Updated over a week ago

The app crashed while I was in the middle of a delivery. What do I do?

A
Written by Alfred Kam
Updated over a week ago

ROVA Courier App Phone Requirements

Phone / Mobile Device Requirements
A
Written by Alfred Kam
Updated over a week ago

Driver Requirements

Requirements for driving for ROVA
A
Written by Alfred Kam
Updated over a week ago

Vehicle Requirements for deliveries with ROVA

Vehicle Requirements
A
Written by Alfred Kam
Updated over a week ago

Which cities are ROVA in

A
Written by Alfred Kam
Updated over a week ago

Minimum age requirement to make deliveries using ROVA platform

Driver Age Requirement
A
Written by Alfred Kam
Updated over a week ago

Where can i find the ROVA app

A
Written by Alfred Kam
Updated over a week ago